This website and its content is copyright of Serencroft Care Homes. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it
or store it in any other website or other form of electronic retrieval system.
Terms & Conditions
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Serencroft Care Homes' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use:
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Website Disclaimer
The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information or services, contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Date Protection
Serencroft Care Homes takes the protection of your personal data very seriously and strictly upholds the rules of the data protection laws. Any information that you could provide about yourself and about third parties will be kept confidential and will not be sold. You have the right to request further information about the data stored regarding your personal data, who holds it and the purpose of the storage. In addition the right stands for you to demand the cancellation and/or obstruction as well as correction of your data.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
What is GDPR?
It s a new European framework which enhances the principles of the Data Protection Act 1998, giving you greater protection and rights, and more control over how your data is used. Serencroft and its care homes are committed to respecting privacy and ensuring that confidentiality of personal information is protected whether provided through paper based, electronic communication, on the telephone or in person.
The information you provide will be processed mainly about the administration of our services. A full list of what information we control and process and for what purposes is set out in our notification with the Information Commissioner's Register of Data Controllers. Our registration number is ZA301911. You can view our registration on the Information Commissioner's website.
Who your information may be shared with (internally and externally)
We will only share, disclose or publish confidential personal information where it is lawful to do so, where it is in the significant public interest to do so, and where the recipients of the information have a genuine 'need to know’.
If we are required to, we will only share your information with internal departments and other service providers but only where it is necessary for reasons listed below:
We will strive to ensure that any personal data in our care will be kept safe and that where your information is disclosed to a third party, we will seek to ensure that the third party has sufficient systems and procedures in place to prevent the loss or damage of personal data.
To contact us for anything to do with your personal data and data protection, including to make a subject access request, please use the following details: hr@serencroft.com
What are cookies?
A cookie is a piece of data stored by a website within a browser. They were designed to be a reliable mechanism for websites to remember things that a browser has done in the past, such as having clicked particular buttons, logging in or having visited certain pages. Cookies cannot carry viruses and removing them could impact your experience when using this website.
How do we use cookies?
This website uses Google Analytics, an ‘industry standard’ web usage service provided by Google, Inc. This stores a number of cookies (default is 4) onto your computer in order to evaluate your use of the site and compile reports for us.
Google, Inc. stores the information collected by the cookies on its servers. They may also transfer this information to third parties where required to do so by law, or where such third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google.
For more information on Google Analytics cookie usage please go to: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html.
What can you do?
You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings:
Information Security
We recognise that the information you provide may be sensitive and we will respect your confidentiality. We keep information about you confidential. This means we store it securely and control who has access to it. We will not store any information where we are not legally required to do so.
Data Transfers
All the information you provide us is held within the European Economic Area (EEA).
Your Rights
We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a Subject Access Request under the Data Protection Act 1998.
You can make a request for any personal information we may hold about you by emailing: hr@serencroft.com
In most cases you will not be charged for request although we can refuse or charge for requests that are manifestly unfounded or excessive.
If we refuse your request, we will let you know why and that you have the right to complain to the supervisory authority. You must do this without undue delay and at the latest, within one month.
Your right to make a complaint
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage staff to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of the Home’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed.
Information Commissioner’s Office
The Information Commissioner is the UK's independent body set up to uphold information rights.
If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website.
If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner’s Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF