Welcome to Hayes Cottage
24-HOUR specialist NURSING CARE
RESIDENTIAL CARE HOME FOR THE ELDERLY
+44 (0)208 573 2052
Our Accommodation
We take great care in ensuring that our care home is not only comfortable but also offers both indoor and outdoor spaces that our Residents can enjoy and be part of the Hayes Cottage community. Our care home has been recently renovated and offers Residents a choice of 50 bedrooms over two floors, many of which have en-suite bathrooms.
Our beautiful conservatory provides a relaxing setting overlooking our grounds. The extensive gardens have been retained, providing some lovely areas where residents can relax and soak in the fine weather. There are lounges on each floor that can be accessed by lift and a fantastic conservatory where we hold a variety of activities, or which can be used by families and Residents for quiet relaxation. In addition, we have a separate dining room that may also be used for social gatherings and entertainment.
Hayes Cottage has proudly been awarded:
Stop the Pressure Sores campaign:
Bronze Award 2017
Silver Award 2018
Gold Award 2019
Diamond Award 2019
PEACEFUL & PERSONALISED BEDROOMS
We encourage our Residents to personalise their bedrooms so that they feel comfortable, happy and at home. We will provide all the support to ensure your needs are met. Most of our single & double bedrooms and suites overlook our beautiful private gardens.
Every room is equipped with a nurse call system, personal telephone, wireless internet and a flat screen television which offers over 50 channels. Our bathrooms, showers and toilets are fitted with assisted living aids and all toilets can accommodate wheelchair use.
Our Care
Our experienced, devoted team of professionals provide nursing care that is tailored to meet medical needs and individual care preferences. Our Senior Care Team meets with each new Resident and their family to assess all your medical, personal and social needs in order to create a bespoke care plan. Resident medical care is overseen and managed by our dedicated team of multi-disciplinary professionals which meet weekly (such as: Palliative Care Consultant, Local GP’s, Specialist Nurses, physiotherapist, chiropodist, district nurses and other Allied Health Professionals).
Our clinical team are trained in medication administration, pain management and have excellent skills in communication and supporting relatives with bereavement. Our care professionals have experience in nursing patients with special care needs such as Palliative Care and Motor Neurone disease.
At Hayes Cottage, we also have a specialist Palliative care wing to support our users and ensure their maximum comfort. Our care prioritises comfort and quality of life by helping to manage pain, provide emotional, spiritual and psychological support. For additional information about our support, please contact us and a member of our care team who will help to address any questions or worries you may have.
24-HOUR SPECIALIST NURSING CARE | RESIDENTIAL SUPPORT
Introducing innovative care technology
We are delighted to be introducing the Interactive Meet Up tables to our care homes. These are interactive and accessible touchscreen tables that will engage Residents through games, karaoke, puzzles, brain training, learning and elderly care technology. The Meet UP can be used by multiple Residents together so that it creates a social activity that can be enjoyed by all.
The RemindMecare app has been developed to support Residents with dementia care needs. We are able to create a personalised profile for each Resident where our care team can upload details about their life and help to keep an interactive log of their lives.
Technology is revolutionising the way we can offer services to our residents.
Our Services
Medical Care
Our experienced, devoted team of professionals provide nursing care that is tailored to meet medical needs and individual care preferences. Our Senior Care Team meets with each new Resident and their family to assess medical needs and to create a bespoke care plan. Resident medical care is overseen and managed by our dedidated team of multi-disciplinary professionals which meet weekly and includes:
Weekly GP visits | Hospital specialist visits | Occupational therapists | Physiotherapists | Social Workers | Dieticians Opticians | Chiropodists
Our Palliative and End of Life care prioritises comfort and quality of life by helping to manage pain, provide emotional, spiritual and psychological support. For additional information about our support, please contact us and a member of our care team who will help to address any questions or worries you may have.
Personal Care Assistance
As part of our commitment to creating a caring environment that preserves and promotes well-being with an emphasis on individuality and dignity, we offer Residents with a professional personal care assistance. Each Resident has a Key Worker who will ensure you receive the care you need. Whether it is a visit to our hairdressing facilities or support to bathe using our specialist showers and bath facilities, our dedicated team of professionals are here to ensure comfort.
Activities
Whether you are feeling active or just want to enjoy the company of others in pleasant surroundings, we offer a variety of daily social and recreational programs. We have dedicated Activity Coordinators who are responsible for ensuring that the daily activities are varied and enjoyable for all and welcome suggestions and input from our Residents.
Our activities include: gardening, baking, armchair yoga, Tai chi, quizzes, bingo, afternoon tea, arts & crafts, music & movement and cocktail hour. In addition to social activities, we recognise the importance of spiritual and religious support for those wishing to do so and have weekly visits from clergy and other religious denominations.
Dining Facilities
Our hospitality team prides itself on making meal times a special social occasion for everyone to enjoy. In our homes, meals are as much about providing nutritious, delicious food as they are about enjoying a social occasion. Our dining rooms are immaculately set in a relaxed and happy environment as we consider meals to be a socially important part of your day.
Our menu is varied seasonally, offering choice as well as being suited to individual dietary requirements and tastes. We are proud to also be able to provide private dining facilities should you wish to celebrate a special occasion with your loved ones.
Moving In Services
We understand the importance of making sure you are comfortable in your new home and a dedicated Key Worker is ready and waiting to make the transition into your accommodation comfortable. Together we ensure that Resident needs are met and will be there every step of the way to ensure you are comfortable and feel welcome. We can help to organise transportation to ensure that you have all of the personal comforts you wish to bring. We encourage all of our Residents to personalise their rooms to feel at home and we will help in any way we can.
Housekeeping & Laundry
We employ our own Hotel Services team who ensure that our homes are kept clean and tidy at all times. Residents’ personal effects and choices concerning their own room are respected at all times providing health and safety policies are followed.
Laundry services are included within the accommodation fees. Dry cleaning may be arranged as required with a local commercial service at an additional cost.
Collaborative Community Engagement
At Serencroft Care Homes your feedback is fundamental to ensure we can give you the care you need and the facilities you want. We encourage collaboration and frequently hold Resident meetings in order to have an open forum where any suggestions may be voiced and discussed openly. The feedback from these meetings with regards to all aspects of the home are presented to the Home Manager to implement any changes agreed.
We feel that by holding these meetings regularly, we are able to give Residents more of a say in the running of their home, after all this is your home we are just the visitors.
Planning & Support
We are committed to ensuring that every Resident is comfortable and our Key Workers are there to support any additional purchases you would like to make such as buying clothes or other items that will make you feel more at home. We can support monthly expense management by assisting with budgeting and family contributions if need be.
Testimonials
“My mother was moved from Hospital to Hayes Cottage Hospital in her final days in Sept 2019. The support and care she and my family received from the moment we arrived was amazing - the staff running the palliative area, in particular, were patient, attentive and always had time for us as we tried to navigate the very worst of times.
The lovely gardens to the rear of the hospital also gave us a much-needed escape from the intensity of those last days. For us to have had to remain in the noisy and cramped chaos of the hospital would have been very distressing, but the peaceful calm and care offered by the move to Hayes Cottage Hospital allowed our family the time, space and comfort to properly farewell my mother.”
- Resident's family member
“The teams care of my mum has been exemplary. Nothing has been too much trouble for them and they've been very supportive of the family as well.”
- Resident's family member
“We have been extremely impressed and very happy with the care my aunt has received and is receiving, as well as with Hayes Cottage itself. The staff are always very happy and efficient and seem very dedicated. Whenever we turn up to visit my aunt we always find her to be very clean and comfortable andwell looked after.
The home too is always very clean and fresh and well maintained. All the staff; management, nursing, admin, carers, etc. are always happy to speak with us if we need to ask anything. We would certainly recommend Hayes Cottage.”
- Resident's family member
